Vanilla does respect your privacy and works hard to ensure the privacy of your personal data. We understand that the growth of the Internet and online services raises questions concerning the use and confidentiality of information collected about consumers. We want you to know that we are commitment to protecting privacy to our Internet activities. Our philosophy of commitment to the customers, simplicity, value, and quality is extended to ensure the privacy of your personal information is secure.
Vanilla does not share, disclose or sell any personal information (such as your name, address, telephone number or e-mail address) collected on the Vanilla Website with any other companies or organizations except with vendors that are part of our organization. Your personal information is a critical part of our business; it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. Vanilla doesn’t knowingly collect personal information from anyone under the age of 18 on Company sites.
The information collected is strictly for billing purposes and contacting you with additional information about Vanilla. The uses the personal information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. U.S. mail and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
Like most businesses today, Vanilla uses vendors to carry out certain functions in marketing and delivering services to you (such as processing data files for billing and sending you new order fulfillment information), and so shares online data with those vendors to the extent necessary for them to perform their work. All vendors must use that personal information only for the purpose(s) for which it was shared and protect it from any further use. Vanilla will share such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.
We will provide personal information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Vanilla property or services, or with our customers' or others' use of them.
Vanilla collects information online by asking you for it, for example, when you order a service or respond to a survey, sweepstakes or other promotion. The customer's name, address (U.S. mail and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.
While cookies would help us improve your experience while visiting our sites and customize our communications to the services, Vanilla doesn’t use "cookies" to obtain information about your visits to our sites or your responses to e-mail from us. Reporting tools are used tell us the parts of our web sites most frequently used. E-mails in which you showed an interest or took some action help us improve the quality and usefulness of our sites or service. You have the option to block cookie through your Internet browser or other commercially available software.
We will use encryption, firewalls and other technology and security procedures to protect the accuracy and ensure the security of your personal information. Preventative measures will be established to ensure unauthorized access or improper use.
You may review or update the available personal information that we received from you online by contacting Consumer Care through the toll free number or e-mail address on your bill, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.
Vanilla may use e-mail addresses you provide us online to send you e-mail related to Vanilla updates, products and services only if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at that e-mail address, please contact Customer Care through the toll free number or e-mail.
For questions regarding this policy, contact:
Customer Care
Vanilla Inc.
8260 Greensboro Drive
McLean, VA 22102
1-866-367-5637
e-mail: customercare@vanillalink.com